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Call us at (866) 482-3666

FAQ:

  1. One device per account: Only one device per account may connect to the network. If you have an additional wireless devices, including Xbox, Playstations, and Wii consoles, please email us your wireless MAC address to support@eccowireless.com along with your user name and a phone number of where you can be reached, to ensure that you are connected successfully. 
  2. What equipment do I need to use this service? To access the Internet, you must already have an enabled device with wireless 802.11b/g/n network capabilities and a web browser
  3. Check that your network adaptor has a current driver. Go to your device manager and check your driver age. If it is more than two years old you may need to update. In most cases you will need to go to the web and search for the latest driver. (please don't use the update button in the device manger as this rarely loads the correct driver).
  4. What software do I need to use this service? You need to be running either Windows XP, Vista, Windows 7 or Mac OS X as your operating system. The version of Internet browser you need depends on your equipment and operating system, as indicated below: For Windows: Microsoft Internet Explorer 8.0 or higher and Google Chrome 9.0 or higher.
  5. Can I access web-based email (such as hotmail) with this service? Yes. Make sure that you have entered your username and password to log into the service. Then enter the URL of your email service into your web browser to access your email.
  6. Can I receive POP/SMTP-based email (such as Outlook) with this service? Yes. Make sure that you have entered your username and password to log into the service. Then open your email application, and your email should download as usual.
  7. Can I send POP/SMTP-based email with this service? Our service will automatically route your outgoing email for you. There is no need to change your mail setting to send outgoing email messages. Make sure that you have entered your username and password to log into the service. Then open your email application and your email should send as usual. Please note that your local carrier at home may prevent out going mail because they use a local SMTP that can only be used in that specific geographical area. If this happens please use your web mail to send emails.
  8. Can I access my VPN or corporate network with this service? How? Yes. After authenticating by entering your username and password, you should be able to access your VPN or corporate network by running your VPN software or client. This is typically located on your computer desktop or in the Network Connections folder (if you are using Windows). Once your VPN is established, you can access your corporate network or email as you would if you were in the office . In some unique cases you will not be able to connect to a VPN from this service.
  9. Is the connection secure? Security is an important topic and we've done many things to provide for a secure experience, however, you should always use caution whenever accessing the internet. We block each user from accessing other users on the network, but your "conversations" with the internet are available to others. Please be sure to use secure "SSL" web sessions (aka HTTPS connections) for private transactions (like internet banking, credit card transactions, and using pin numbers and passwords) and, if available, use your VPN software to encrypt all your traffic to and from your computer.
  10. I don’t know my resort code? At some resorts we use a security code which can you can get from the front desk.
  11. Where can I call for help? Our customer support is available every day 24 hours a day. We can be reached at 866-482-3666 or support@eccowireless.com.
  12. How do I log in to my account?
    • Turn on or restart your computer
    • Open your web browser.
    • If you cannot connect to the Internet, you will need to connect to an access point with an SSID for the location, which varies from location to location. ie "Ecco_###" .
    • Open your web browser again.
    • Select "Login Now!"
    • Enter your user name and password on the welcome screen.(if applicable)
    • Enter resort code. (if applicable)
    • Once you have logged in, you will have access to the Internet.
  13. If you log out and return to your computer before the end of your session time you will need to log back in. Just open your browser and retype your username and password to continue your Internet session.
  14. How do I log off? When you log in, a logout window will appear that will show you the number of minutes that you have been logged in. To logout, either click the logout button in the logout window or simply turn off your computer.
  15. Is my wireless configuration supported? This network is 802.11bg compatible, so any certified wireless network card should be compatible.
  16. Are Macintosh computers supported? Yes, provided they have a compatible Internet browser and 802.11bg network capability.
  17. How do I access my VPN or Corporate Intranet? After authenticating by entering your username and password, you can access your VPN or corporate network by running your VPN software or client. This is typically located on your computer desktop or in the Network Connections folder (if you are using Windows). Once your VPN is established, you can access your corporate network or email as you would if you were in the office.
  18. How will I know that my session time has elapsed? If your session time has elapsed, you will receive an error message indicating that the session has expired and you need to recharge when you try to login. Please follow the link provided to "recharge" your Wi-Fi account. During the session, the logout window will display a timer indicating your login duration. When the time is up, the system will automatically log you out and give you an opportunity to recharge your account.
  19. I've signed up already. Can I signup again with the same account? Yes. Click the "question mark" button below the password field to login to the customer self-care portal where you can "recharge" your account using your credit card on file without having to register again.
  20. I can't seem to login. Why won't it accept my username and password? Please make sure you type your full username which includes an "@" and realm (such as tim@ecco or john@gmv). You may also recover your username and change your password using the customer self-care portal available by clicking on the "question mark" button located under the password field on the login page.

 

 
For more information on Technical Support, please call us at (866) 482-3666 or click here to contact us.
 
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